Revenue and Receivables

Effective Monday, March 16, 2020, Revenue & Receivables staff will primarily be teleworking, in accordance with the University’s coronavirus response plan. The Customer Account Services team, located in the lower level of White Gravenor, will have limited office hours. The office will open for in-person customer service and paper check payment processing on Thursdays and Fridays only, from 8:30AM to 5:00PM. Although office hours will be limited, we do not anticipate any disruptions to the services referenced below.

The following services will NOT be affected during the coronavirus response plan:

• Online and Phone student accounts customer service – Including email responses within 24 hours (studentaccounts@georgetown.edu), account assistance via telephone (202-687-7100), the ability to review account activity and statements via the online student accounts portal, and generation and delivery of new billing statements.
• Student account refunds – Refunds will still be reviewed, approved, and generated daily, and paid for all students with a direct deposit refund profile
• Online student account payments – Electronic check, wire transfer, credit card (through the PayPath service), and FlyWire payments are not affected