Revenue and Receivables

Due to the pandemic, Revenue and Receivables staff remain primarily teleworking. Staff can be reached by email and phone Monday through Friday, 9:00am to 5:00pm. In-person customer service consultations are available on Wednesdays and Fridays, from 9:00am to 4:30pm, in the lower level of White Gravenor through the east entrance. Services include general customer service inquiries, student payments and check distribution. When visiting, please abide by university pandemic protocols.

Although office hours are limited, we do not anticipate any disruptions to our regular services referenced below:

Online and Phone student accounts customer service – Including email responses within 24 hours (studentaccounts@georgetown.edu), account assistance via telephone (202-687-7100), the ability to review account activity and statements via the online student accounts portal, and generation and delivery of new billing statements.

Student account refunds – Refunds will still be reviewed, approved, and generated daily, and paid for all students with a direct deposit refund profile.

Online student account payments – Electronic check, wire transfer, credit card (through the PayPath service), and FlyWire payments are not affected