How Do I...

How do I determine my student ID?

You have two 9-digit ID codes which can be used to identify you. The first appears on your bill. For instructions on viewing your bill, please click on the question “How do I view my bill?”.

The second 9-digit ID code can be found on the front of you GoCard, or by the following method:

  • Log in to MyAccess. Click on ‘Personal Information’
  • Click on “View/Update Biographical Information”

Your 9-digit ID code appears beneath your name.

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How do I view my bill?

Student bills are posted online to Student Account Services periodically throughout the semester. An email will be sent to both the student and any authorized user whenever a new bill has been issued. You may view your bill by the following method (authorized users may skip to step 4 below):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • Click on the tab labeled 'eBills'
  • Select a billing date from the pulldown menu, and then click on 'Go' (be sure to disable any active pop-up blockers, as they may prevent the bill from opening)

Your bill will appear in a new window. Please note that the value in the 'Account Balance' field represents the sum of all actual charges and credits, whereas the value in the 'Current Due' field takes into account anticipated (i.e., not actual) aid.

Note that the eBill reflects the state of an account at a particular moment in time and may not reflect more recent changes.

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How do I view my account activity since my last eBill?

Your eBill reflects your account status at a given point in time. You may have made changes to your registration, meal plan enrollment, housing, and so on since the last bill was produced. The following steps will show you how to view the impact such changes have had on your bill (authorized users may skip to step 4 below):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • Click on the tab labeled 'My Account', which will reveal a new row of tabs underneath
  • Click on the the tab 'Account Activity'

All activity since your recent bill will be displayed. You may also use the drop down menu to view all activity, by semester.

Note that the account activity so displayed is updated in real-time.

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How do I set up an electronic payment or refund method?

In order to make a payment online, or to receive a refund of a credit balance via direct deposit, you will need to establish an electronic payment / refund method (authorized users may skip to step 4 below):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • You will next see a row of tabs just under the Georgetown header. Click on ‘My Account', which will reveal a new row of tabs underneath
  • Click on ‘My Profiles’. Click on 'Add New Payment Method' and select the appropriate type (note: though all students will have the option to establish a credit card payment method, most students will be unable to utilize this method)
  • Enter your financial information, select the payment method, and enter an account nickname. If you wish to use the account for the refunding of credit balances, you must select the "Refund Account" indicator. Note: a credit card cannot be used as a refund account

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How do I make a payment?

Georgetown's preferred method of payment is the electronic check. To pay via eCheck, you will first need to establish an electronic payment method. Once this has been completed, you make make a payment online by the following (authorized users may skip to step 4 below):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • You will next see a row of tabs just under the Georgetown header. Click on 'Payments', which will reveal a landing page with a green button also labeled 'Make a Payment'. Click on this button
  • You will see your current account balance situated next to a field into which you can input any amount you desire (up to the current balance). When you select this field, a radio button next to the phrase 'Current Account Balance' will be highlighted. Do not worry: you can enter an amount less than the current balance
  • Select a term for which you would like to make a payment from the pull-down menu and input a payment date if you wish to schedule a payment for some point subsequent to the current date. When you have completed these steps, click on the green button labeled 'Continue'
  • Select a saved payment method from the pull-down menu or enter the required information for a new payment method and click on the green button labeled 'Select'
  • Review the details of the payment. If you are satisfied, click on 'Submit Payment'. You will receive an email confirmation of your payment shortly after submission. Your student account will reflect the credit immediately

Georgetown University also accepts payment via cash, paper check, money order, cashier's check, electronic check, and in a limited number of cases, credit card. To pay in cash, you must come to our office in the lower level of White Gravenor Hall. To pay via any sort of physical check or money order, please mail the check to the following address. 

Georgetown University
Office of Billing and Payment Services
3700 O St. NW 
Lower Level, White Gravenor
Washington, DC 20057

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How do I sign up for a payment plan?

Georgetown University currently offers three separate payment plans which will allow students and parents to pay for a semester's tuition over the course of 3 or 4 months. To be eligible, a student must have an account balance of at least $2,000.00. Additionally, the student or authorized user must be able to pay the enrollment fee online via eCheck. The following instructions will detail how to sign up for one of our plans (authorized users may skip to step 4 below):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • You will next see a row of tabs just under the Georgetown header. Click on 'Payment Plans'.
  • Click on the green button labeled 'Enroll Now'
  • Select a term for which you wish to enroll in a plan. Enrollment periods begin roughly one month prior to the start of a given term and end at the end of the semester's add/drop period.
  • Select from one of the available plans
  • You will be given a breakdown of the charges to be covered by the plan. Note that you can include a downpayment - this will not count towards your first installment and will instead reduce the overall balance of the plan. Click on the green button labeled 'Display Schedule to Continue'
  • A payment schedule will be displayed. You will have the option of scheduling payments all at once, or you may elect to return to the website and manually make each payment on or prior to the due-date. Make your selection and click on 'Continue'
  • Regardless of your choice, the $50 Payment Plan Fee must be paid at sign up. Select your payment method from the pull-down menu and click on 'Select'
  • You will be presented with the official agreement for the plan. Review and check the 'I Agree' box. Then click on 'Continue'
  • Next, you will be presented with the standard payment agreement, as you will, at a minimum, be making a payment for the Payment Plan Fee. Review, click on the agreement box, and then click on 'Continue'

You will be given a confirmation of both your payment and of your enrollment in the plan. An email confirmation will be sent to the address of the user enrolling in the plan.

Note that Georgetown University reserves the right to deny access to payment plans for any reason.

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Waive my Student Health Insurance?

Full-time students with existing health insurance may waive the fee for the Student Health Insurance Plan online. Note: authorized users cannot complete the following steps.

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Health Insurance Survey'
  • If you have been assessed the Health Insurance Charge, you will have the option of completing the Student Health Insurance Waiver Survey. Click on the link for this survey, and answer the questions presented to you. Answer all of the questions and when finished, click on 'Complete Survey'

The Student Health Insurance Office reviews each survey submitted. During high volume periods of the year, it may take as many as 10 business days to see the charge reversed on your student account. Questions about the charge and the survey should be directed to that office.

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Choose or change my meal plan?

Students may add, change, and cancel meal plan elections online. Note that first and second year students living on campus are mandated to have a weekly meal plan, and thus will not have the full range of options available to third and fourth year students. This includes the option to cancel meal plan enrollment and the option to select one of our "Block" plans.

The following steps will allow you to view and modify your meal plan enrollment (note: authorized users cannot perform these steps):

  • Log in to MyAccess
  • Click on the 'Student Services' link
  • Click on 'Student Account'
  • Click on the link labeled 'Meal Plan Review/Enroll/Change/Cancel'
  • Click the radio button next to the desired option and then press the button labeled 'Submit'

Your account will update shortly after making the selection. Be sure that you remit payment for any new charge in a timely manner to prevent the assessment of late charges.

For further information on meal plans, visit the Meal Plan website.

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Grant another person (e.g., a parent or guardian) authorization to view my account and pay my bill?

For students whose tuition will be paid by a parent or guardian, it is important to grant this person (or persons) access to your financial information. This will allow the person to view your bill, sign up for a payment plan, and make payments online. In addition, the authorized user will receive email updates throughout the semester notifying them of any changes to the account. The following instructions will allow you to set up an authorized user:

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Select 'Student Account Services'
  • You will be prompted to click on a button labeled 'Student Account Services'. This will take you to our secure payment gateway
  • Under the 'My Account' tab, you will see a tab labeled 'Authorized Users'. Click it
  • Enter the email address of the person whom you wish to have access to your account and click the green button labeled 'Continue'
  • You will be presented with an agreement stating that you are granting the user access to your account. Review this, click the 'I Agree' box, then click the green button labeled 'Continue'

The user will receive instructions for logging in via email, along with a temporary password in a separate email. Note that you can use the 'Authorized Users' page to remove users as well as add them.

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Arrange for a bill to be sent to my employer or other sponsor (Third Party Billing)?

Prior to invoicing a third party entity on behalf of a student, documentation detailing the nature of the sponsorship must be submitted by the student and endorsed by the entity. Documentation should contain the following information:

  • Student Name
  • Georgetown University ID number
  • Name, physical address, and email address of the sponsor for invoicing purposes
  • Academic term(s) covered
  • Types of charges covered (i.e., tuition, fees, housing, et c.)
  • Expected dollar amount of coverage
  • Any special invoicing requirements of the sponsor

Authorizations may come in the form of a US Government Training Authorization form (SF-182) or other comparable form or on the official letterhead of the company, embassy, or agency.

In order to ensure prompt processing, authorizations should be sent via email as .PDF attachments to thirdpartybilling@georgetown.edu. Alternatively, paper copies may be sent via fax or post. Any further questions should be directed to Erin Hutcheson at (202)687-3696.

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Request an official transcript?

Official transcripts may be requested by any current or former Georgetown University student who has both paid the transcript fee and is in good financial standing. Details on the process of requesting a transcript can be found at the website of the Office of the University Registrar.

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Request a refund of my credit balance?

Students with credit balances are entitled to have the overage refunded to them. A credit balance is indicated on the bill by a negative value in the 'Account Balance' field. Students with outstanding balances awaiting Financial Aid disbursements, Third-Party payments, or scholarships are not eligible for a refund, even if the "Current Due" field contains a negative value.

The following steps will allow the student to request a refund online (note: authorized users cannot perform these tasks):

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Click on 'Request Refund'

All refund requests will be reviewed; during high-volume periods, this review process may take up to 72 hours. If the request is denied, an email will be sent to the student's Georgetown email address. If the request is approved, a confirmation email will be sent.

If an electronic refund method has been saved, the funds will be deposited into that account. Otherwise, a check will be cut and sent to one of the addresses on file for the student, according to the following hierarchy: local on-campus, local off-campus, and permanent.

Alternatively, students can have up to $1,500 per term refunded directly to their GOCards. This can be done either at our offices in the lower level of White Gravenor, or in the GOCard office in Darnall Hall.

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View a copy of my 1098-T for a given year?

While Georgetown does mail out copies of IRS form 1098-T prior to January 31 of each year, you may wish to access a copy of this form online. The following steps will allow you to do so:

  • Login to MyAccess. Click on 'Student Services'
  • Click on 'Student Account'
  • Click on 'Tax Notification'
  • Enter the appropriate tax year

If available, a copy of your 1098-T for the year entered will appear.

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Change/Update my address
  • Login to MyAccess. Click on 'Personal Information'
  • Click on 'View/Update Addresses and Phones'
  • Click on the option 'Update Addresses and Phones' then click on the hyperlink next to the information you wish to update
  • Alternatively, if you wish to add new information, select 'Type of Address to Insert' from the drop down menu, then proceed to fill out the provided form

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Add an SSN/TIN to my record

IRS regulations obligates Georgetown University to obtain the correct identifying number for all matriculated US citizens and permanent residents. This information is essential for the proper filing of IRS Form 1098-T (Tuition Statement). Students who fail to furnish either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) will be subject to a $50 penalty unless the failure to do so is due to reasonable cause and not to willful neglect.

If there is no SSN or ITIN on file at Georgetown for a student, one can be submitted online via MyAccess.

  • Log in to Myaccess
  • Click on ‘Personal Information’
  • Click on ‘Provide Social Security Number’
    • If no such link is available, then an SSN or ITIN is on file for the student

If there is an erroneous SSN or ITIN on file for a student, that student will need to request an adjustment through the Office of the University Registrar. The form for updating biographical information, including a student’s SSN or ITIN, can be found here. More information on changes to a student’s biographical information can be found on the website of the University Registrar.

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