During unprecedented times, the Revenue and Receivables office worked hard to ensure we meet the needs of our students. Below we have compiled COVID-19 related information and resources as they relate to student accounts.
Click on the links below for additional resources including answers to Frequently Asked Questions, as well as an Archive of broadcast bulletin messages:
Revenue & Receivables COVID-19 Response Plan
Effective Monday, March 16, 2020 through October 26, 2020, the Customer Account Services team of Revenue and Receivables, located in the lower level of White Gravenor, had limited in-person office hours. The office was open for in-person customer service and paper check payment processing on Fridays only, from 8:30AM to 5:00PM. Revenue & Receivables staff transitioned to teleworking the remaining days of the week, in accordance with the University’s coronavirus response plan. Although office hours were limited, we did not have any disruptions to services.
The following services are NOT affected by the coronavirus response plan:
- Online and Phone student accounts customer service – Including email responses within 24 hours (firstname.lastname@example.org), account assistance via telephone (202-687-7100), the ability to review account activity and statements via the online student accounts portal, and generation and delivery of new billing statements.
- Student account refunds – Refunds will still be reviewed, approved, and generated daily, and paid for all students with a direct deposit refund profile
- Online student account payments – Electronic check, wire transfer, credit card (through the PayPath service), and FlyWire payments are not affected