How Do I…

You have two 9-digit ID codes which can be used to identify you. The first appears on your bill. For instructions on viewing your bill, please click on the question “How do I view my bill?”.

The second 9-digit ID code can be found on the front of you GoCard, or by the following method:

• Log in to GU Experience.
• Click on ‘Open Student Dashboard’
• Within the Student Information card, click on ‘Personal Information’
• Your 9-digit ID number appears beneath the GoCard picture

Student bills are posted online to Student Account Services periodically throughout the semester (for a list of anticipated billing dates, see the billing calendar located on the home page). An email will be sent to both the student and any authorized user whenever a new bill has been issued. You may view your bill by the following method (authorized users may skip to step 4 below):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you will be prompted to enter your NetID
• Click on the tab labeled ‘My Account’, which will reveal a new row of tabs underneath
• Select ‘Statements’
• Select a statement to view from the dropdown menu, and click ‘View’ (be sure to disable any active pop-up blockers, as they may prevent the bill from opening)
  • Alternatively, under the ‘Action’ column heading, click the gear icon to display related action items, and then click on ‘View’
• Your bill will appear in a new window

Note that the eStatement reflects the state of an account at a particular moment in time and may not reflect more recent changes.

Students who have been enrolled in classes in more than one Georgetown college at any point (e.g., Main Campus followed by Law Center) may be presented with a drop-down box with which they must select the appropriate college. SCS students who were enrolled in classes prior to the summer 2015 term may also be presented with a drop-down box. Select the college for which you are interested in viewing your bill.

Your eStatement reflects your account status at a given point in time. You may have made changes to your registration, meal plan enrollment, housing, and so on since the last bill was produced. The following steps will show you how to view the impact such changes have had on your bill (authorized users may skip to step 4 below):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• Click on the tab labeled ‘My Account’, which will reveal a new row of tabs underneath
• Select ‘Account Activity’
• Click on any term row to view account activity associated with the term
• To view all account activity across all terms, click the ‘Expand All’ option

Note that the displayed account activity is updated in real-time.

Students who have been enrolled in classes in more than one Georgetown college at any point (e.g., Main Campus followed by Law Center) may be presented with a drop-down box with which they must select the appropriate college. SCS students who were enrolled in classes prior to the summer 2015 term may also be presented with a drop-down box. Select the college for which you are interested in viewing your recent activity.

Student and authorized users may elect to enable two-step verification for an added layer of account security. Two-step verification requires you to present a second credential to verify your identity, such as a verification code, when initiating account changes. The process allows students and authorized users to add a primary method (phone number, email address or Google Authenticator) for receiving verification codes. Two-step verification is required for students wishing to create a new refund profile or make changes to an existing refund profile. The following steps will show you how to enroll in two-step verification (authorized users may skip to step 4 below):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• Locate the ‘My Profile Setup’ menu on the right section of the screen
• Click on the menu option ‘Security Settings’
• Select your preferred ‘Primary Method’ of two-verification for how you would like to receive passcodes
• Enter the required information for your preferred primary method, and select ‘Send Code’ or ‘Verify’. Note: for text messaging, be sure to enter the 10-digit phone number and select your mobile service provider.
• Retrieve the code.
  For email, you’ll receive an email with the subject “Passcode” from no-reply@touchnet.com. Check your spam folder if you do not see the passcode in your inbox.
  For text, you’ll receive a text message from no-reply@touchnet.com with your passcode in the body of the text.
• Enter the code in the “Verify passcode” box and select “Verify”
• Your two-step verification is now complete and reflected in your “Security Settings”

Contact us at studentaccounts@georgetown.edu if you experience persistent issues with enabling two-step verification.

In order to receive a refund of a credit balance via direct deposit, you will need to establish an electronic refund account. Please note that only students are allowed to create an electronic refund profile:

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• You will next see a row of tabs just under the Georgetown header. Click on ‘Refunds’
• Under the heading ‘Current Refund Method’, click on ‘Set Up Account’ 
• Enter the required fields denoted by a red asterisk (*). If you wish to use the account as a preferred payment method for faster future payments, check the box to the left of ‘Preferred payment method’. Note: a credit card cannot be used as a refund account

Georgetown’s preferred method of payment is the electronic check. To pay via eCheck, you will first need to establish an electronic payment method. Once this has been completed, you can make a payment online by the following (authorized users may skip to step 4 below):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• You will next see a row of tabs just under the Georgetown header. Click on ‘Make Payment’
• You will see the current account balance populated. However, you can pay a different dollar amount: input the dollar amount you wish to pay, then click ‘Add’, and click ‘Continue’ to proceed.

• Select a saved payment method from the pull-down menu or enter the required information for a new payment method and click on the button labeled ‘Select’. Note: Credit Card payments are processed through PayPath, which will launch in a separate window upon clicking ‘Continue to PayPath’ and will allow you to enter the credit card information. Electronic Check payments require confirmation of terms in the ACH Agreement
• Review the details of the payment. If you are satisfied, click on ‘Submit Payment’. You will receive an email confirmation of your payment shortly after submission. Your student account will reflect the payment immediately
• All payments made online will post to the current term, regardless of the term of the charges in question

Georgetown University also accepts payment via cash, paper check, money order, cashier’s check, electronic check, and credit card. To pay in cash, you must come to our office in the lower level of White Gravenor Hall. Cash is accepted until 3:00PM. Appropriate ID must be provided for cash payments that either exceed $4,000 in a single payment or exceeds $10,000 in a series of payments within a 12-month period. Acceptable IDs include Passports, US Driver’s License, and Alien ID Card. To pay via any sort of physical check or money order, please mail the check to the following address. 

Georgetown University
Revenue and Receivables
3700 O St. NW 
Lower Level, White Gravenor
Washington, DC 20057

Please make checks payable to Georgetown University, and include the student’s 9-character Georgetown ID in the memo field of the check to assure proper crediting of his/her account.

International Transfer Payments: Visit the Flywire website and follow the prompts there to obtain instructions on how to execute the transfer. You must follow the instructions and complete the transaction with your financial institution for the payment to be properly sent and credited to your account. You will be able to review the status of your payment via the Flywire site. Payments of this sort will be posted to the student’s account 2 business days after being noted as “Delivered” by Flywire. 

International students and their benefactors with foreign bank accounts denominated in US dollars should note that a traditional wire payment is likely the least costly method.

Georgetown University currently offers three different payment plans during the fall and spring semester, and two summer semester plans. These will allow students and parents to pay for a semester’s tuition over the course of 3 or 4 months. To be eligible, a student must have an account balance of at least $500.00. Additionally, the student or authorized user must be able to pay the enrollment fee online via eCheck. The following instructions will detail how to sign up for one of our plans (authorized users may skip to step 4 below):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• You will next see a row of tabs just under the Georgetown header. Click on ‘Payment Plans’.
• Click on the green button labeled ‘Enroll Now’
• Select a term for which you wish to enroll in a plan. Enrollment periods begin roughly one month prior to the start of a given term and end at the end of the semester’s add/drop period.
• Select from one of the available plans
• You will be given a breakdown of the charges to be covered by the plan. Note that you can include a down payment – this will not count towards your first installment and will instead reduce the overall balance of the plan. Click on the green button labeled ‘Display Schedule to Continue’
• A payment schedule will be displayed. You will have the option of scheduling payments all at once, or you may elect to return to the website and manually make each payment on or prior to the due-date. Make your selection and click on ‘Continue’
• Regardless of your choice, the $60 Payment Plan Fee must be paid at sign up. Select your payment method from the pull-down menu and click on ‘Select’
• You will be presented with the official agreement for the plan. Review and check the ‘I Agree’ box. Then click on ‘Continue’
• Next, you will be presented with the standard payment agreement, as you will, at a minimum, be making a payment for the Payment Plan Fee. Review, click on the agreement box, and then click on ‘Continue’

You will be given a confirmation of both your payment and of your enrollment in the plan. An email confirmation will be sent to the address of the user enrolling in the plan.

Note that Georgetown University reserves the right to deny access to payment plans for any reason.

Georgetown University requires most students, according to registration criteria, to have health insurance. Eligible students are charged for and required to purchase health insurance unless they complete a waiver that proves they have coverage that meets the University’s requirements. Students with existing health insurance may waive the fee for the Student Health Insurance Plan online. If you have been assessed the Health Insurance Charge, you will have the option of completing the Student Health Insurance Waiver Survey. Follow the instructions below to access the survey, and answer all the questions presented to you. Note: Authorized users cannot complete the following steps.

• Access the Student Health Insurance Survey via https://studenthealthinsurance.georgetown.edu/waive-coverage/
• Towards the bottom of the page, click on the appropriate selection to access the Acceptance or Waiver Form for the intended semester or school year
• Enter your NetID and Password when prompted
• If you wish to waive student health insurance, select ‘I elect to waive the Premier Plan’ for Question 2 (Q2)
• Answer the remaining questions, upload the necessary documents, and submit the survey

The Student Health Insurance Office reviews each survey submitted. During high volume periods of the year, it may take as many as 5 business days to see the charge reversed on your student account. Questions about the charge and the survey should be directed to that office by phone at (202)687-4883 or by emailing the Student Health Insurance Office.

All students living in on-campus housing will need to hold a meal plan.

Students may submit a request for exemption from the requirement to hold a meal plan due to dietary, medical, religious or other special considerations by emailing mealplans@georgetown.edu .

Students may make meal plan changes using the steps below, which will allow you to view and modify your meal plan selections (note: authorized users cannot perform these steps):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Within the Student Housing Resources card, click on the link labeled ‘Meal Plan’
• Click on the link labeled “Georgetown – Student SSO Login” to login with your NetID credentials

Your student account will update the next business day after making your selections. Be sure that you remit payment for any new charge in a timely manner to prevent the assessment of late charges.

For further information on meal plans, visit the Meal Plan  website.

For students whose tuition will be paid by a parent or guardian, it is important to grant this person (or persons) access to your financial information. This will allow the person to view your bill, sign up for a payment plan, and make payments online. In addition, the authorized user will receive email updates throughout the semester notifying them of any changes to the account. The following instructions will allow you to set up an authorized user:

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• Locate the ‘My Profile Setup’ menu on the right section of the screen
• Click on the menu option ‘Authorized Users’
• Enter the email address of the person whom you wish to have access to your account and click the green button labeled ‘Continue’
• You will be presented with an agreement stating that you are granting the user access to your account. Review this, click the ‘I Agree’ box, then click the green button labeled ‘Continue’

The user will receive instructions for logging in via email, along with a temporary password in a separate email. Note that you can use the ‘Authorized Users’ page to remove users as well as add them.

Prior to invoicing a third party entity on behalf of a student, documentation detailing the nature of the sponsorship must be submitted by the student and endorsed by the entity. Documentation should contain the following information:

• Student Name
• Georgetown University ID number
• Name, physical address, and email address of the sponsor for invoicing purposes
• Academic term(s) covered
• Types of charges covered (i.e., tuition, fees, housing, et c.)
• Expected dollar amount of coverage
• Any special invoicing requirements of the sponsor

Authorizations may come in the form of a US Government Training Authorization form (SF-182) or other comparable form or on the official letterhead of the company, embassy, or agency.

In order to ensure prompt processing, authorizations should be sent via email as .PDF attachments to thirdpartybilling@georgetown.edu. Alternatively, paper copies may be sent via fax or post. Documents containing social security numbers should not be sent via email without this information being redacted; you may submit documentation containing a social security number using the alternate methods listed above. Any further questions should be directed to Khadija Hameed at (202)687-4183.

Official transcripts may be requested by any current or former Georgetown University student who has both paid the transcript fee and is in good financial standing. Details on the process of requesting a transcript can be found at the website of the Office of the University Registrar.

Students with credit balances are entitled to have the overage refunded to them. A credit balance is indicated on the bill by a negative value in the ‘Account Balance’ field. Students with outstanding balances awaiting Financial Aid disbursements, Third-Party payments, or scholarships are not eligible for a refund, even if the “Current Due” field contains a negative value.

The following steps will allow the student to request a refund online (note: authorized users cannot perform these tasks):

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Refund Request’ link
• Click on ‘Submit’

Revenue and Receivables processes refund requests within three business days of submission. Additional processing time for the generation and mailing of a refund check, or for the execution of an electronic transfer of funds, is outside the control of Revenue and Receivables. If the request is denied, an email will be sent to the student’s Georgetown email address. 

If the student is requesting the return of funds paid via a credit-card (e.g., via PayPath), the refund will be sent to the credit-card in question. Otherwise, if an electronic refund method has been saved, the funds will be deposited into that account. If no eRefund method has been established, a check will be cut and sent to one of the addresses on file for the student, according to the following hierarchy: local on-campus, local off-campus, and permanent.

If we attempt to refund back to a credit card but are unable to do so for technical reasons, the refund will be generated as a paper check and mailed to the local or permanent address we have on file.

While Georgetown does mail out copies of IRS form 1098-T prior to January 31 of each year, you may wish to access a copy of this form online. There are two different methods for viewing form 1098-T online. The first method is available only to students.

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Within the Tax Notification card, click on the ‘Tax Notification (1098-T)’ link
• Enter the appropriate tax year

If available, a copy of your 1098-T for the year entered will appear.

The second method for viewing form 1098-T is available both to students and to authorized users who have been granted access to this form in Student Account Services (to grant an existing authorized user access, navigate to the ‘Authorized Users’ tab under the ‘My Profile Setup’ within Student Account Services and select the Edit action next to the intended user; when setting up a new authorized user, you will be given the option to grant that user access to view this form). 

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Click on the ‘Student Account Services’ link
  • This will take you to our secure payment gateway and you may be prompted to enter your NetID login credentials
• Click on the tab labeled ‘My Account’, which will reveal a new row of tabs underneath
• Click on the tab labeled ‘Statements’
• Select the ‘1098-T Tax Statements’ tab
• Under the Action section, click the ‘View’ button, which will initiate a download of the statement
  • Please note that pop-up blockers may prevent the statement from downloading successfully. Please enable pop-ups for the site in order to download the 1098-T.

You will then be able to view any 1098-Ts which have been posted. Note that to view this form, you must have Adobe Acrobat Reader 8.x or higher. Typically, in-browser PDF viewers will not display the form properly. If you can only view the form template without the data, save the file to your computer and attempt to open it with an up-to-date version of Adobe Reader.

To revoke your consent to receive paperless options at any time, navigate to the My Account tab in Student Account Services, select Consents and Agreements, and click on the Change button.

• Log in to GU Experience.
• Click on ‘Open Student Dashboard’
• Within the ‘Student Information’ card, click on ‘Personal Information’
• Under the ‘Address’ section, click the edit icon
• Make address changes and click ‘Update’
• Alternatively, if you wish to add new information, click ‘Add New’ (+), then proceed to fill out the provided form

Please gather your GUID and complete this Google Form to request an emergency loan. Emergency loan requests are reviewed and processed within three (3) business days.

IRS regulations obligates Georgetown University to obtain the correct identifying number for all matriculated US citizens and permanent residents. This information is essential for the proper filing of IRS Form 1098-T (Tuition Statement). Students who fail to furnish either their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) will be subject to a $50 penalty unless the failure to do so is due to reasonable cause and not to willful neglect.

If there is no SSN or ITIN on file at Georgetown for a student, one can be submitted online via GU Experience.

• Log in to GU Experience.
• Click on ‘Open Student Accounts Dashboard’
• Within the card label ‘Missing SSN Collection’, click ‘View Form’ to provide social security number
• If no such card is available, then an SSN or ITIN is on file for the student

If there is an erroneous SSN or ITIN on file for a student, that student will need to request an adjustment through the Office of the University Registrar. View the form for updating biographical information, including a student’s SSN or ITIN. More information on changes to a student’s biographical information can be found on the website of the University Registrar.